Shipping Policy

FREE SHIPPING (Updated 11/17/23):
We offer free shipping on order totals of $150 or more on all items that weigh less than 150 lbs. 
Individual items that weigh more than 150 lbs on their own must be shipped via LTL (less-than-truckload) shipping methods and are not eligible for free shipping. 
CAVES services and packages are also excluded from free shipping. 

Additionally, the Octane Home Theater Seating Riser Platforms are excluded from Free Shipping. 

SHIPPING POLICY:
We work alongside our manufacturing and shipping partners to get your order to you as fast as possible. 
 
Sometimes there can be delays in shipping due to material shortages, courier complications, or other factors outside of our control. 
 
If your item is expected to ship out in more than 1 week from your order date, we will notify you via email, usually within the same business day that your order was placed. You will then have the option to cancel/refund your order if you choose to.  
 
You can check the status of your order at any time by using our sites chat system or giving us a call at 701-751-1162 and asking for Ethan. Â